Our Clients and Projects

Outstanding People. Successful Clients.

Our clients are globally-known enterprises, non-profit organizations and software development companies. For our clients we have successfully implemented Sales, Service, Loyalty and Marketing automation solutions that force their processes and increase daily routine productivity.

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Svenska Spel
AM and development of Svenska Spel's CRM platform since 2006.

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Alfalaval
Supporting enterprise SharePoint portal. Worldwide. Daily.

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GS1
Microsoft Dynamics CRM system implementation for customer service and order management support.

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Readsoft
Salesforce.com Sales Cloud, Service Cloud and Partner Portal implementation.

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Delaval
Implementation of the new Aftermarket & Services Quotation Tool.

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Statoil
Consolidated support and AM for Car Rental and Customer Portal applications.

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Our clients

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Full responsibility for SLA based outsourced application maintenance, including 2nd and 3rd level support. Change management including release planning, development, testing, deployment to production along with assessment of the current customization to outline areas for improvements. Successful, reliable AM delivery aligned to ITIL methodology and according customer objectives and expectations providing support to about 16 000 users spread throughout the world. Technology: MS SharePoint 2013 & EPM.
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Implementation of the new Aftermarket & Services Quotation Tool to replace current Excel based solution. Custom Java based development project, stared April 2014 and launched globally during 2015-2016. Full responsibility for project delivery - requirements gathering and analysis, application architecture & design including UI concept, development, testing and roll-out support. Agile development approach.
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CRM system implementation for customer service and order management support. Replacement of the old system with innovative MS Dynamics CRM application, expanding Service Request capabilities. Full responsibility for existing system analysis, new solution design, development, QA and Application Management. Technology: Microsoft Dynamics CRM, Azure.
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Salesforce.com Sales Cloud, Service Cloud and Partner Portal implementation. Introduced global partner application for over 300 users, integrated with clients ERP and Case Management systems. Performed initial data migration for centralized data storage while applying complex Data Quality control. Configured Sales Automation Process and ensured access to sufficient sales pipeline analysis and forecasting. Developed partner portal on Force.com platform using Visualforce components and APEX. Performed knowledge transfer to the customer and provided continual support with best practice advices and code reviews. Introduced customer service application by automating main business processes and taking the best of Chatter functionality and integration possibilities to improve Customer Service team experience and productivity.
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We have established a consolidated support and AM for Car Rental and Customer Portal applications. We successfully transitioned delivery of both AM and Support from Sweden to Latvia. Made a migration of solution from IBM WebSphere to Oracle Weblogic and then to the Amazon Cloud/PostgreSQL.
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Application management and development of Svenska Spel's CRM platform since 2006. This implementation has been a breakthrough in the Siebel Marketing area in Sweden. Marketing, Call Center, Partner Management and OBIEE. Siebel Upgrade 7.5 > 7.7 Siebel Upgrade 7.7 > 8.1 + Oracle OBIEE.